Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation (usually 3 to 5 days if the Product is in stock) or, if the Product is ordered from a third party then it will depend on their waiting list. All orders to third parties will be made upon receipt of Payment.

For Stoves, our fitting service is available to you if you live within a three hour radius of Horsham. If you choose to use this service, we will deliver the Product directly and responsibility for the Product will remain with us until the Fitting is complete and you are satisfied with the finish. The fitting service will be invoiced separately.

Delivery charges are calculated at the checkout based upon weight and location. The delivery charge for Charnwood, Cleanburn, Heta, Hunter, Jetmaster and Mendip stoves is free. Other stove deliveries incur a £40 delivery fee, within the UK and smaller items incurring a £2.15-£6.00 delivery charge.