www.woodburners.co.uk https://www.woodburners.co.uk:443 News for www.woodburners.co.uk en-gb Mon, 20 May 2019 15:42:23 +0100 Copyright: (C) Bradley Stoves Ltd 15 Fitting Terms & Conditions woodburners_151430 Mon, 20 May 2019 15:42:23 +0100 Thank you for placing an order with us. Please see below a little bit of advice on what you can expect from us and some advice on things that you may want to do in advance of your installation.

One of the most important things in respect of this is that you must get your chimney swept in advance of any gas, solid fuel or woodburning installation.

Our terms of payment are strictly: All goods paid as deposit and the balance upon completion.

Supply only sales are made on the assumption that the purchaser has carried out the necessary checks to ensure that the selected products are suitable.

Any such sale where the client wishes to return products which are not faulty, or cancel an order before delivery will incur a restocking charge of 25%.  All orders are considered bespoke as it has to be prepared and palleted to size. Products that are already installed is also non refundable. Claims of faulty, damaged or undelivered goods has to be made in writing within 7 days of the invoice date or proposed delivery/installation date.

We recommend all customers to register their appliance for extended warranty. If you have difficulties in doing so, we’re more than happy to assist at your request.

In natural stone and marble products there will be colour variation, fossils, veins and other naturally occurring materials.

Timber products will consist of knots and burrs, varying grain patterns in the same piece should be expected. You have purchased a unique product; it will not be exactly the same as another piece and should be enjoyed for its natural beauty.

While we will endeavor to meet any dates quoted to you for delivery or installation, there will sometimes be issues beyond our reasonable control as to why the date will not be met. In these cases we cannot accept any consequential liability but you can be assured that we will fulfill our obligations as quickly as possible. Quoted arrival times of our engineers or surveyors are estimated based on work in hand but we will always aim to contact you if we will be significantly delayed.

All of our work, especially that which involves cutting, adjusting or removing brickwork or fireplaces can be dusty. Our installers will arrive with dustsheets for covering floors but it would be strongly advisable for you to remove or cover furniture and ornaments in the area of the installation.

Should replacement brickwork be required, this will be done with a standard red brick unless you provide matching materials in advance of our installation. Gas pipes will be hidden as best as can be legally and feasibly expected. If we have to turn off the main gas supply it is the responsibility of the homeowner to restart the boiler upon completion.

We will ‘make good’ around the immediate area of your new fireplace but sometimes the services of a plasterer will be required and this will be discussed with you. Some damage to wallpaper is inevitable so we recommend that redecoration is undertaken after completion of the job; wallpaper is not permitted around hole in the wall fires.

We can cut your existing skirting board but are unable to supply new ones where they are short or missing. We are also able to cut carpets but it must be noted that we cannot accept liability if problems arise from this. A professional carpet fitter should be arranged by the homeowner.

Both our fireplace and our stove installation teams use appropriate ladders and safety equipment should they need to access your chimney via the roof.

All efforts will be made to be as careful as possible but there is always a slight chance of damage to the roof tiles and we cannot accept any liability for this.

We reserve the right to apply additional charges for unforeseen issues discovered during installation. This is rare but can include but not limited to issues such as disconnected gas supplies, back boilers or unsuitable chimney terminals and discovery of Asbestos related materials. There are strict guidelines on the handling of Asbestos and all costs relating to the analysis and removal of this substance is the sole responsibility of the homeowner.

We reserve the right to cancel our sale with you if we are unable to fulfill the estimate through circumstances outside of our control, and in this case we will refund your deposit.

We can offer annual servicing and chimney sweep of your appliance, but not for emergency call-out in cases of breakdown. This servicing is generally only available during the Spring and Summer months.

We have always taken the protection of customer data extremely seriously. As such we have never and will never pass your data on to any third parties for marketing purposes. Should you proceed with this estimate it may be necessary, for the completion of our contract, for us to pass your details on to selected third party contractors. This includes but is not limited to suppliers, installation contractors and regulatory bodies. For this purpose, our processing of your data is necessary for the performance of a contract and your consent is not required.

We hope that this information is clear but if you would like further clarification on any of the points above please do not hesitate to call us.

]]> https://www.woodburners.co.uk:443/7395/Fitting-Terms-Conditions Delivery Information woodburners_45117 Thu, 02 Jul 2015 16:41:00 +0100 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation (usually 3 to 5 days if the Product is in stock) or, if the Product is ordered from a third party then it will depend on their waiting list.

All orders to third parties will be made upon receipt of Payment.

Stove Delivery

You will be contacted at least one day prior to the delivery date to arrange a suitable delivery time. Delivery will be handled by Carriers. They will only deliver to the entrance of the property and you are requested not to assist before the Product has been fully checked and accepted as detailed below in clause 5.4. 

Upon delivery, the Product must be unpacked and checked in full to ensure your satisfaction with the Product prior to acceptance and/or signature for the Product(s). Any Product signed for will be deemed to be complete and in good condition. Should the Product be deemed unsatisfactory, you should contact us or send the product back with the carrier. If the glass in the stove door has cracked in delivery, we would recommend that you accept delivery and we will send a replacement glass.

Upon acceptance of the Delivery, if you have chosen not to use our Fitting Service, you are responsible for installing the Product inside the Property. We would however recommend that you do not attempt to move the Product with less than two people or without suitable moving apparatus. 

If you cancel an order after we have started to ship it, we reserve the right to make the shipping charge to our warehouse, even if the products have not reached your address. 

If you would prefer to collect your Product from our trading address please advise us and we will contact you when your Product is available for collection. 

Delivery Charges

Local delivery in RH area

2/3 Weeks Delivery   For certain stoves   Free
Royal Mail Recorded Delivery   For items less than 2kg   £2.56
2/3 Weeks Delivery   For items weighing between 2 - 15kg   £8.16
2/3 Weeks Delivery   For items over 15kg   £48.00

Delivery in UK mainland

2/3 Weeks Delivery   For certain stoves   Free
Royal Mail Recorded Delivery   For items less than 2kg   £2.56
2/3 Weeks Delivery   For items weighing between 2 - 15kg   £8.16
2/3 Weeks Delivery   For items over 15kg   £48.00

Delivery in Scottish highlands

2/3 Weeks Delivery   For certain stoves   Free
Royal Mail Recorded Delivery   For items less than 2kg   £3.56
2/3 Weeks Delivery   For items weighing between 2 - 15kg   £20.10
2/3 Weeks Delivery   For items over 15kg   £60.00

 

 

]]> https://www.woodburners.co.uk:443/2835/Delivery-Information woodburners_32039 Thu, 01 Jan 1970 01:00:00 +0100 https://www.woodburners.co.uk:443/7/Reference woodburners_32069 Thu, 01 Jan 1970 01:00:00 +0100 TERMS & CONDITIONS

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.woodburners.co.uk (our site) to you.  Please read these terms and conditions carefully before ordering any Products from our site.  You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

1   INFORMATION ABOUT US
    www.woodburners.co.uk is a site operated by Bradley Stoves Sussex Limited (we).  We are registered in England and Wales under company number 6377207 and with our registered office at The Mews, St Nicholas Lane, Lewes, East Sussex BN7 2JZ.  Our main trading address is Unit 10 Bramble Hill Farm, Five Oaks Road, Slinfold, Horsham, West Sussex RH13 0TE. 
2.   DISCLAIMER
2.1   Product information is offered in good faith, but should only be regarded as a guide. Confirm any details before making any purchasing or contractual arrangements. 
2.2   Neither Bradley Stoves Sussex Limited nor their associates or employees can accept any liability for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible. 
2.3   Information about products on this web site does not form part of a contract of sale. It is intended to identify the products on sale, not to define them.
2.4   Dimensions and other specifications given on this site are mostly as provided by the manufacturer and may be approximate (sometimes manufacturer-supplied information is contradictory). Specifications may change without notice. Please confirm any specific details before ordering. 
2.5   All goods and prices are subject to availability from our suppliers. 
3   HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1   After placing an order and submitting your Payment, you will receive an e-mail from us acknowledging that we have received your order and Payment. .  Your order constitutes an offer to us to buy a Product.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that we have received your Order and Payment and that the Product has been dispatched (the Dispatch Confirmation).  The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
3.2   The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. 
4   CONSUMER RIGHTS
4.1   If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products.  In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below). 
4.2   To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.  You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. 
4.3   Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation.  This provision does not affect your statutory rights. 
5.0   AVAILABILITY AND DELIVERY
5.1   Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation (usually 3 to 5 days if the Product is in stock) or, if the Product is ordered from a third party then it will depend on their waiting list. All orders to third parties will be made upon receipt of Payment.
5.2   You will be contacted at least one day prior to the delivery date to arrange a suitable delivery time. 
5.3   Delivery will be handled by Carriers. They will only deliver to the entrance of the property and you are requested not to assist before the Product has been fully checked and accepted as detailed below in clause 5.4. 
5.4   Upon delivery, the Product must be unpacked and checked in full to ensure your satisfaction with the Product prior to acceptance and/or signature for the Product(s). Any Product signed for will be deemed to be complete and in good condition. Should the Product be deemed unsatisfactory, you should contact us or send the product back with the carrier. If the glass in the stove door has cracked in delivery, we would recommend that you accept delivery and we will send a replacement glass.
5.5   Upon acceptance of the Delivery, if you have chosen not to use our Fitting Service, you are responsible for installing the Product inside the Property. We would however recommend that you do not attempt to move the Product with less than two people or without suitable moving apparatus.  If you have chosen to use our Fitting Service, this is detailed further at clause 6 below. 
5.6   If you cancel an order after we have started to ship it, we reserve the right to make the shipping charge to our warehouse, even if the products have not reached your address. 
5.7   If you would prefer to collect your Product from our trading address as set out in clause 1.1 above, please advise us and we will contact you when your Product is available for collection. 
6   FITTING
6.1  

Our fitting service is available to you if you live within a three hour radius of Horsham. If you choose to use this service, we will deliver the Product directly and responsibility for the Product will remain with us until the Fitting is complete and you are satisfied with the finish. The fitting service will be invoiced separately. 
Please see the Fitting Terms & Conditions for additional information: https://www.woodburners.co.uk/7395/
7.0   RISK AND TITLE
7.1   The Products will be at your risk from the time of delivery.
7.2   Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. 
8   PRICE AND PAYMENT
8.1   The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. 
8.2   These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide.  Our fitting service is invoiced separately. 
8.3   Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. 
8.4   Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. 
8.5   We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. 
8.6   Payment for all Products can be paid by cheque, credit or debit card.  We will not charge your credit or debit card until we dispatch your order. 
9   OUR REFUNDS POLICY
9.1  

a) When you return a Product to us:

i)Any such sale where the client wishes to return products which are not faulty, or cancel an order before delivery will incur a restocking charge of 25%. All orders are considered bespoke as it has to be prepared and palleted to size. Products that are already installed is also non refundable. Claims of faulty, damaged or undelivered goods has to be made in writing within 7 days of the invoice date or proposed delivery/installation date.

ii) for any other reason (for instance, because have notified us in accordance with paragraph 20 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective subject to clause 5.4 above), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
9.2   We will usually refund any money received from you using the same method originally used by you to pay for your purchase  
10   OUR LIABILITY
10.1   We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
10.2   Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased [and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us]. 
10.3   This does not include or limit in any way our liability:
i) For death or personal injury caused by our negligence;

ii) Under section 2(3) of the Consumer Protection Act 1987;

iii)For fraud or fraudulent misrepresentation; or

iv) For any matter for which it would be illegal for us to exclude, or attem
10.4   We are not responsible for indirect losses which happen as a side effect of the main loss or damage [and which are not foreseeable by you and us], including but not limited to:
  • loss of income or revenue
  • loss of business
  • loss of profits or contracts
  • loss of anticipated savings
  • loss of data, or
  • waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise [, even if foreseeable];
provided that this clause 10.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 10.1 or clause 10.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 10.4.
11   IMPORT DUTY
11.1   If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order. 
11.2   Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws. 
12    WRITTEN COMMUNICATIONS
12.1   Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.
13    NOTICES
13.1   All notices given by you to us must be given to Bradley Stoves Sussex Limited atUnit 10 Bramble Hill Farm, Five Oaks Road, Slinfold, Horsham, West Sussex RH13 0TE or sales @woodburners.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12 above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
14   TRANSFER OF RIGHTS AND OBLIGATIONS
14.1   The contract between you and us is binding on you and us and on our respective successors and assigns.
14.2   You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
14.3   We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. 
15   EVENTS OUTSIDE OUR CONTROL
15.1   We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). 
15.2    A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
  • Strikes, lock-outs or other industrial action.
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • Impossibility of the use of public or private telecommunications networks.
  • The acts, decrees, legislation, regulations or restrictions of any government.
15.3   Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. 
16   WAIVER
16.1   If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
16.2   A waiver by us of any default shall not constitute a waiver of any subsequent default. 
16.3   No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above. 
17   SEVERABILITY
17.1   If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. 
18   ENTIRE AGREEMENT
18.1   These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. 
18.2   We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions
18.3   We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing. 
19   OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
19.1   We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. 
19.2   You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products). 
20   LAW AND JURISDICTION
20.1   Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. 
]]> https://www.woodburners.co.uk:443/37/Terms-and-Conditions woodburners_32070 Thu, 01 Jan 1970 01:00:00 +0100

Privacy Policy

Bradley Stoves, Sussex Ltd fully respect your right to privacy regarding the information that you supply to us as a result of visiting this website. In order for you to make an informed decision about using this website, we recommend that you read this privacy policy, which outlines our practices regarding any information we obtain about users of the Bradley Stoves, Sussex Ltd website.

Contact details and financial information
Bradley Stoves, Sussex Ltd may require you to provide certain information in order to provide a service to you. Items of information you may be required to provide include, but are not limited to, your name, postal address and email address, telephone number and credit card details.

Information collected from this website and how it is used
The information you provide enables Bradley Stoves Sussex Ltd to complete the transactions you request through the website. We do not store credit card details after the transaction has been authorised. When you register with Bradley Stoves, Sussex Ltd, we will require your email address.

Bradley Stoves, Sussex Ltd do not sell or rent information about its customers to third parties. If you wish to be removed from our mailing go to 'Personal Details' in 'My Account', then untick the relevant box. We may also profile your web activity so that we can gain a better understanding of our users. This could include, for instance, compiling lists of the most popular search terms, based on individual searches. This will help us to continually improve our service and may also be used for marketing purposes.

Cookies
Bradley Stoves, Sussex Ltd website uses cookies to keep track of your orders. A cookie is a small piece of text data, which is placed on your hard drive by our web server. This enables us to recognise your registration details automatically and serves to make your browsing experience more comfortable. The cookie received by your computer is unique to you and can only be read by the originating web server. We do not use cookies to examine your surfing behaviour before or after leaving the Bradley Stoves, Sussex Ltd website. In order to access your account on the Bradley Stoves, Sussex Ltd website, you will need to use a browser that accepts cookies (please ensure that this feature is enabled).

Security
The Bradley Stoves, Sussex Ltd website includes security features which are designed to protect the accuracy and confidentiality of the information under our control. This includes encrypting all payment information using Secure Socket Layer (SSL) technology. Your username and password will remain confidential to you and the system administrators. This information is kept in a separate secure database and is not accessible via the Internet. We undertake a regular review of security measures, in order that our website remains safe for your privacy and protection.

The Data Protection Act 1998
Bradley Stoves, Sussex Ltd complies with the Data Protection Act 1998. As stated above, any information that you supply to Bradley Stoves, Sussex Ltd via the Bradley Stoves, Sussex Ltd website will be used only for our administrative, marketing and accounts/record-keeping purposes. We update our database records on a regular basis and are committed to keeping all client information confidential, current and accurate.

Enquiries about our Privacy Policy
If you have any questions or concerns with regard to our Privacy Policy please send us your enquiry using our Contact Us page.

]]> https://www.woodburners.co.uk:443/38/Privacy-Policy