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Delivery Information

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation (usually 3 to 5 days if the Product is in stock) or, if the Product is ordered from a third party then it will depend on their waiting list.

All orders to third parties will be made upon receipt of Payment.

Stove Delivery

You will be contacted at least one day prior to the delivery date to arrange a suitable delivery time. Delivery will be handled by Carriers. They will only deliver to the entrance of the property and you are requested not to assist before the Product has been fully checked and accepted as detailed below in clause 5.4. 

Upon delivery, the Product must be unpacked and checked in full to ensure your satisfaction with the Product prior to acceptance and/or signature for the Product(s). Any Product signed for will be deemed to be complete and in good condition. Should the Product be deemed unsatisfactory, you should contact us or send the product back with the carrier. If the glass in the stove door has cracked in delivery, we would recommend that you accept delivery and we will send a replacement glass.

Upon acceptance of the Delivery, if you have chosen not to use our Fitting Service, you are responsible for installing the Product inside the Property. We would however recommend that you do not attempt to move the Product with less than two people or without suitable moving apparatus. 

If you cancel an order after we have started to ship it, we reserve the right to make the shipping charge to our warehouse, even if the products have not reached your address. 

If you would prefer to collect your Product from our trading address please advise us and we will contact you when your Product is available for collection. 

Delivery Charges

Local delivery in RH area

2/3 Weeks Delivery   For certain stoves   Free
Royal Mail Recorded Delivery   For items less than 2kg   £2.56
2/3 Weeks Delivery   For items weighing between 2 - 15kg   £8.16
2/3 Weeks Delivery   For items over 15kg   £48.00

Delivery in UK mainland

2/3 Weeks Delivery   For certain stoves   Free
Royal Mail Recorded Delivery   For items less than 2kg   £2.56
2/3 Weeks Delivery   For items weighing between 2 - 15kg   £8.16
2/3 Weeks Delivery   For items over 15kg   £48.00

Delivery in Scottish highlands

2/3 Weeks Delivery   For certain stoves   Free
Royal Mail Recorded Delivery   For items less than 2kg   £3.56
2/3 Weeks Delivery   For items weighing between 2 - 15kg   £20.10
2/3 Weeks Delivery   For items over 15kg   £60.00